Financial Insurance FAQs

Our most important job is to be here for you when a claim happens. If possible, call our office to speak a Broker first. Your Broker will ask you details about what happened. They will review the insurance coverage you purchased and the amount of the deductible stated on the policy. A Notice of Loss will be prepared and sent to the insurance company on your behalf to open a claim.

If you experience an emergency after our office hours, please click on this link for a list of our insurance partners Emergency Afters Hours phone numbers.

No matter how your claim is reported, we are here for you, our client. If you are have a concern or question during the claims process, your Broker remains available to help.

Your safety, and the safety of your family, is our top priority. Preventative steps, such as shutting off the supply of power or water in your home should only be done if you deem it safe to do so. In some situations, you may need to contact your municipal utility company (such as Hydro or Water Department) to come to your home for 24 hour emergency shut off services.

If you can do so safely, the insurance policy does require that you take reasonable steps to prevent further damage of your property until a representative from the claims department can be dispatched to your location.

DO: Take photos of the damages and make a list of property damaged.

DON’T: Discard any damaged property unless absolutely necessary.

Call your broker as soon as you are able. If the claim arises after business hours, please follow this link to our after ours claims directory

If there have been injuries, or there is a concern of fire, call 911.

As far as your insurance company is concerned, no. The paint colour of your vehicle is not a question that is asked on an automobile insurance application

If you are a registered owner of a car, you are legally responsible for any injury or damage caused by your vehicle. Anyone operating your vehicle must have a valid driver’s license and a legal capacity to operate the vehicle. There is a saying “If you lend your car, you lend your insurance”. If a guest has an accident while driving your vehicle, your car insurance will typically respond. It is always a good idea to discuss with your Broker before lending your car.

Dozens of variables will be considered by your auto insurance company to calculate your individualized premium. Your age, the type of vehicle you drive, your years licensed and insured, claims history, conviction history, where you live, and the use of your vehicle are all examples of factors your auto insurance company will consider. Your Broker will ask you a variety of questions so that they can obtain the best car insurance rate based on your individual profile.

If the property is not physically attached to the car, the car insurance will not cover personal or business property stolen from your vehicle. You will need to speak to your Broker about filing a claim under your home insurance or business insurance policy. If you have contents normally stored in your vehicle, it is important to advise your Broker. You may need to purchase additional protection.

Your Broker will need to talk to you about the insurance coverage. With a change in vehicle, you may need a change in your current insurance coverage, so contact our office as soon as you are able. The registered owner and the policy holder must be the same in order to add the car to your current policy. Your Broker will require a copy of the vehicle ownership, to confirm the vehicle is registered in the same name as the policy holder.

The term “No Fault Insurance” is commonly misused. The simple explanation is that regardless or who caused the accident (or who is at fault), each driver involved in the claim will report it through their own insurance company. An Ontario automobile insurance policy holder will be working with a claims adjuster from their own insurance company to adjust their claim.

Your deductible is the portion of a loss that you are required to pay. Opting for a higher deductibles means you’ll contribute more toward the claim, but it can also mean a lower insurance premium.